ZamZam International
Privacy Policy
Last updated 30 Oct, 2026
How ZamZam International collects, uses and protects your information, including how we send email through Amazon SES.
This Privacy Policy explains how ZamZam International ("we", "us", "our") collects, uses, shares and protects your personal information when you visit zamzamint.com, place an order, create an account, apply to our reselling program, or contact us. Effective date: 30 October 2026.
1. Who We Are
ZamZam International is a Bangladesh-based wholesale supplier of gadgets, electronics, gift items, solar products and everyday essentials. Our office is at House-38 (Flat-1A), Road-5/A, Sector-5, Uttara, Dhaka-1230, Bangladesh. For any privacy question you can reach us at info@zamzamint.com or +8801325224400.
2. Information We Collect
Information you give us
Your name, phone number, email address and delivery address when you place an order or request a quotation.
Order details, payment confirmations and the history of your orders, returns and support requests.
Account details if you create a customer account, including the email address or phone number used to sign in.
Business details you share when you apply to our reselling program.
Messages you send us through our website, WhatsApp, phone, SMS or email.
Information collected automatically
Technical data such as your IP address, browser type, device type and the pages you view.
Cookies and similar technologies that keep your cart and wishlist working, remember your preferences and help us understand anonymous site usage (see section 8).
Payment information
We do not store your card numbers or mobile-banking PINs. Payments are processed by our payment partners (such as bKash, Nagad, Rocket and card payment gateways), who handle your payment details under their own privacy policies. We receive only a confirmation that your payment was made.
3. How We Use Your Information
To process, confirm, deliver and support your orders, returns, refunds and exchanges.
To contact you about your order by phone, SMS, WhatsApp or email.
To sign you in to your customer account and keep it secure.
To prevent fraud, fake orders and delivery abuse, and to protect our customers and business.
To answer your questions and provide customer and reseller support.
To send you offers, new-arrival and stock updates — only if you have asked to receive them.
To keep the business and accounting records the law requires, and to improve our website and service.
4. Email Communications and Amazon SES
We use email to serve our customers, and we take responsible email practice seriously. We send our emails through Amazon Simple Email Service (Amazon SES), an email delivery service operated by Amazon Web Services (AWS).
Emails we send
Service emails: order confirmations, status and delivery updates, account sign-in codes, security notices, return and refund updates, and replies to your questions. You receive these because of something you did on our website or asked us to do.
Promotional emails: offers, new arrivals and reseller news. We send these only to people who have asked to receive them, for example by subscribing or by ticking a consent option. We never buy, rent or scrape email lists.
How to unsubscribe
Every promotional email contains an unsubscribe link, and you can also write to info@zamzamint.com with the subject "Unsubscribe". We stop sending promotional emails promptly after you opt out. Service emails about your orders and account may still be sent while you have an active order or account.
Bounces and complaints
If an email to an address bounces permanently, or the recipient marks our email as spam, we stop sending to that address. If you believe an email from us reached you by mistake, tell us at info@zamzamint.com and we will investigate and fix it.
How Amazon SES handles your data
Amazon SES processes your email address and the content of the message only to deliver the email on our behalf. We do not give AWS your information for any other purpose. Your email data may be processed on AWS servers outside Bangladesh. AWS handles data under its own terms and privacy notice.
Related pages: Terms and Conditions · Contact Us.
5. Who We Share Information With
We share only the information needed to do the job, and we never sell your personal data to third parties for marketing. We share information with:
Courier and delivery partners, so your order reaches you (your name, phone number and delivery address).
Payment partners, to process online payments and confirm them to us.
Messaging and email providers, including Amazon SES, to deliver SMS, WhatsApp and email messages.
Website hosting and technology providers that keep our website and systems running, under confidentiality obligations.
Authorities or legal advisers when the law requires it, or to protect our rights.
6. Data Security
We take reasonable technical and organizational measures to protect your data, and we limit access to order and customer information to staff who need it. No method of internet transmission or storage is 100% secure, so we cannot guarantee absolute security.
7. How Long We Keep Information
We keep order, payment and accounting records for as long as we need them for legal, tax, warranty and dispute purposes. Other information is kept only as long as it is needed for the purposes in this policy, and is deleted or anonymized when it is no longer needed. If you opt out of promotional emails, we keep your address on a do-not-email list so that we respect your choice.
8. Cookies
Our website uses cookies and similar technologies to keep your cart and wishlist working, remember your theme preference and understand anonymous site usage. We may also use analytics or advertising measurement tools (for example, Meta Pixel) to learn how people reach our website. You can disable cookies in your browser settings, though some features may stop working.
9. Your Rights and Choices
You can contact us at any time to:
Ask what personal information we hold about you.
Ask us to correct information that is wrong.
Ask us to delete your information, unless we must keep order records for legal or warranty reasons.
Opt out of promotional emails, SMS or WhatsApp messages.
Withdraw a consent you gave us earlier.
Email info@zamzamint.com and tell us what you need. We may ask you to confirm your identity before we act on a request.
10. Children
Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.
11. Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top of this page shows when it last changed. If we make a significant change, we will make it clear on our website.
12. Contact Us
Questions, requests or complaints about privacy or email? Write to info@zamzamint.com, call +8801325224400 or +8801894449445, or visit House-38 (Flat-1A), Road-5/A, Sector-5, Uttara, Dhaka-1230, Bangladesh.