Return, Refund & Exchange Policy

ZamZam International (https://zamzamint.com) supplies electronics, gadgets, gift items, solar products and other related products. Our goal is to deliver the correct products in good condition, every time. Please read this policy before receiving, checking, returning or exchanging any product. Effective date: 30 October 2026.

1. Product Inspection at the Time of Delivery

Please inspect the product in the presence of the delivery representative whenever possible. If you find that the wrong product was delivered, the product is damaged, or it is defective or not working, tell the delivery representative immediately and contact ZamZam International as soon as possible.

If you cannot check at delivery time

Inspect the product before reselling, transferring or delivering it to another customer.

Wholesale and reseller customers

It is the reseller's responsibility to inspect the product before delivering it to their own customer. Once a product has been delivered onward, damage or defect claims may generally not be accepted. See the Reselling Program.

2. When Return or Exchange Is Accepted

A product may be eligible for return or exchange when:

• the wrong product was delivered;

• the product arrived damaged; or

• the product is defective or non-functional before it is delivered to the reseller's customer.

All return and exchange requests are subject to the conditions in this policy.

3. Condition of the Product for Return

To be eligible, the product should generally:

• be unused;

• include the original packaging;

• include all accessories, manuals and items;

• come with the invoice or order information;

• have its tags, labels and seals intact;

• have no physical damage caused by the customer; and

• not have been repaired, altered or modified.

If the package or seal had to be opened to inspect the product and a defect or damage was found immediately during inspection, the case may be considered separately.

4. Non-Returnable Products

Return or exchange will generally not be accepted for:

• used products;

• products physically damaged by the customer;

• products unnecessarily opened or with damaged seals;

• products without the original packaging;

• products with missing accessories or components; or

• clearance or specially discounted products.

5. How to Request a Return or Exchange

Step 1: Contact us

Email info@zamzamint.com or call +8801325224400.

Step 2: Send the details

Give your order number, photos of the issue and a short description of the problem.

Step 3: We confirm and arrange

Our team confirms whether the request is eligible and arranges the return or exchange.

Contact Us

6. Refunds

Refunds for accepted returns are issued to the original payment method, or as store credit if you prefer. They are processed within 7 working days of receiving the returned product.

7. Emails About Your Return

We send emails about your return, exchange or refund to the email address on your order. These are service emails. Read how we handle your email address in our Privacy Policy, and see the Terms and Conditions and Delivery Information for related rules.